At 9gld, your privacy matters. This Privacy Policy explains what personal information we collect when you use our platform, how that information is used, who it may be shared with, and what rights you have as a player based in the Philippines. We keep this policy straightforward so you can read it quickly and understand exactly how your data is handled. If you have questions after reading, the FAQ page is a good place to start.
When you create a 9gld account, we collect your name, date of birth, email address, and mobile number. This information is required to verify your identity, confirm you meet the minimum age requirement, and set up your account securely. We also collect your preferred currency, which is Philippine pesos (PHP), to ensure your account is configured correctly from the start. Without this basic registration data, we cannot open or maintain an account for you. All registration details are stored securely and are never shared with unrelated third parties.
To process deposits and withdrawals in Philippine pesos, we collect payment-related details such as your chosen payment method and transaction references. Full card or bank account numbers are handled by our licensed payment processors and are not stored directly on 9gld servers. We retain transaction records for regulatory compliance, fraud prevention, and to resolve any payment disputes that may arise. Payment data is encrypted in transit and at rest using industry-standard security protocols. You can review your transaction history at any time from within your account dashboard.
We automatically collect certain technical data when you use the 9gld platform, including your device type, browser version, IP address, and pages visited. This usage data helps us understand how players interact with the game lobby, slot games, casino section, and betting features so we can improve performance and fix issues quickly. We also use this data to detect unusual activity that may indicate fraud or unauthorised account access. Usage data is analysed in aggregate and is not used to build individual advertising profiles. You can find more details on cookies and tracking in the section below.
The primary reason 9gld collects your personal data is to operate your account and deliver the services you signed up for — including sports betting, casino-style games, slot games, and access to the game lobby. Your data is used to process transactions, verify your identity when you log in, and communicate important account updates such as deposit confirmations and security alerts. We may also use your contact details to send you service-related messages, such as notifications about changes to these policies or platform maintenance windows. We do not use your personal data to send unsolicited marketing messages without your consent. All account-related communications are sent to the email address or mobile number registered on your profile.
9gld uses your personal information to meet its legal and regulatory obligations, including anti-money laundering (AML) checks, responsible gaming monitoring, and identity verification as required under applicable Philippine regulations. If our systems detect unusual betting patterns or account activity, your data may be reviewed by our compliance team to determine whether further action is needed. In cases where we are legally required to do so, we may share relevant information with Philippine regulatory authorities or law enforcement agencies. We retain compliance-related records for the period required by law, after which they are securely deleted. Your cooperation with identity verification requests helps us keep the platform safe for all players.
We do not sell your personal information. Sharing only happens where it is necessary to deliver our services or meet legal requirements.
To complete your deposits and withdrawals in PHP, we share the minimum necessary payment details with our licensed payment processing partners. These partners are contractually bound to handle your data securely and may not use it for any purpose other than processing your transaction. We work only with payment providers that meet recognised security standards. Your full financial account details are never stored on 9gld's own servers. If you have questions about a specific payment partner, contact our support team.
As part of our Know Your Customer (KYC) process, we may share your identification documents and personal details with accredited identity verification service providers. This is a standard requirement for licensed online gaming platforms operating in the Philippines and helps prevent fraud and underage gambling. Verification providers are required to process your data solely for the purpose of confirming your identity and are prohibited from retaining or repurposing it. The KYC process is typically completed once during account setup or when you request a significant withdrawal. Completing verification promptly helps avoid delays in processing your funds.
9gld may be required by law to disclose certain player information to Philippine government agencies, regulatory bodies, or law enforcement authorities. Such disclosures are made only when legally mandated and are limited to the information specifically requested. We do not voluntarily share your data with government bodies beyond what is required. Where permitted by law, we will notify you if your data has been requested by an authority. Our legal team reviews all such requests before any information is released to ensure compliance with applicable data privacy laws.
You have the right to request a copy of the personal data that 9gld holds about you at any time. If any of your information is inaccurate or out of date — for example, a change of address or contact number — you can request a correction through our support team. We will process access and correction requests within a reasonable timeframe and confirm the outcome in writing. Some information, such as historical transaction records, cannot be altered as it forms part of our regulatory compliance records. For straightforward updates like your email address or mobile number, you can make changes directly from your account settings page.
If you close your 9gld account, you may request that we delete the personal data we hold about you, subject to our legal retention obligations. Certain records — such as transaction histories and identity verification documents — must be retained for a defined period under Philippine law and cannot be deleted on request during that time. Once the mandatory retention period has passed, your data will be securely and permanently deleted from our systems. You also have the right to request a portable copy of your data in a commonly used format, which we will provide upon verified request. To submit a deletion or portability request, contact our support team with your registered account details.
Our support team is available around the clock to help with any data-related questions. You can also review our full Terms and Conditions or visit the FAQ for quick answers.